For these reasons, we’ve been purposeful about having a real person always answer our phones so that you’re connected with a knowledgeable and kind banker who can answer your questions. Over the years, many of our receptionists have gone on to leadership positions within the bank because of their experience of getting to know our customers and the things most important to them.

More Customers Doing Business Digitally and Over the Phone

Several years ago, OlyFed launched digital banking and online account opening; however, during the pandemic, more people turned to doing business both over the internet and by phone. In the time since, that trend has grown exponentially with more people doing their banking virtually, versus coming into a branch.

A Dedicated Customer Care Center to Serve an Increasing Need

As customer phone calls and emails have increased, it’s become apparent that a Customer Care Center is needed to serve the amplified volume of inbound inquiries in a timely and thoughtful manner. What does this mean for you? Next time you call OlyFed, you will be greeted by a phone prompt that will give you are few choices to assess and assist your needs. Once you’ve selected the type of help you need, you will be connected to a real-life OlyFed banker, who works in our downtown Olympia headquarters.

These specially trained OlyFedders will ensure your questions are answered and your needs are addressed. By having a specialized team of Customer Care Center bankers, our branch teams are now freed up to focus completely on those individuals who visit us in person. It also gives our branch teams the opportunity to be out in their local community taking part in volunteer, economic development and financial education activities to serve the greater good of our neighbors and region.

A Talented Team of OlyFedders to Serve You

We are pleased to introduce you to our Customer Care Center team, so when you call in, you know the person on the other side of the phone. This team is committed to providing you with the same high level of service and support that you’ve come to expect from OlyFed. We’re excited to continue to advance in ways that further demonstrate and carry out our Mutual Banking values.

Meet the Customer Care Center Team:

Melissa Wood, AVP/Digital Branch Manager

Maria Cook, Customer Care Center Assistant Manager

Karrington Robinson, Customer Care Center Associate

Traci Johnson, Customer Care Center Associate

George Schuricht, Customer Care Center Associate

Gift Norwood, Customer Care Center Associate